Help

Do you need help or have any questions about Luzia? On this page you will find all the information you need.

Frequently Asked Questions

What do I do if Luzia does not answer me on WhatsApp?

For reasons beyond our control, Luzia is no longer available on WhatsApp in some countries. But don't worry, you can always keep talking to Luzia through her new App, which you can download for free at this link. We hope to be back on WhatsApp soon.

I have exceeded the daily message limit, what can I do?

Due to high demand, we have limited the number of daily messages on WhatsApp. If you want to keep talking to Luzia, you can do it through her new App, which you can download for free at this link.

How can I change Luzia's language?

Luzia is designed to respond to you in the language in which you speak to it. In case you are having problems in the Luzia App, simply go to the settings and modify your language settings.

Why is Luzia's information not updated?

Like most artificial intelligence models, Luzia bases its knowledge on the information it was trained with until April 2023. This means that it has no ability to access real-time data or updates after that date. Therefore, its knowledge and the answers it provides are limited to what it learned until then.

Why does Luzia sometimes make mistakes or 'hallucinate'?

Like all AI models, they sometimes generate incorrect, irrelevant or unsubstantiated answers, a phenomenon we refer to as "hallucinations". While this term may sound surprising, it is actually a way of describing a technical limitation that can be caused by a variety of reasons, such as misinterpretation of context, lack of data or complexity of human language. To ameliorate these "hallucinations," we are constantly working to improve models and implement review and validation systems that minimize the frequency and impact of these occurrences. However, it is important to recognize that, at least for now, these "hallucinations" are part of the learning and evolution process of AI.

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About Luzia

Who is Luzia and how does it work?

Luzia is an artificial intelligence-powered chatbot designed to understand and answer your questions thanks to its natural language processing capabilities. With Luzia, you can leverage AI for a myriad of tasks, such as having a 24/7 personal assistant to help you do everything you set your mind to, and with use, you'll discover new use cases unique to you, from getting quick answers to your questions, to 'delegating' tedious tasks, to exploring your creative side.

You can interact with Luzia using your voice or via text, and she will assist you with whatever you need. Whether you need help planning your weekly menu, writing an email, translating a text, learning a new language or just chatting and hanging out, the possibilities are endless.

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How can I start talking to Luzia?

To talk to Luzia, simply visit our website and click on the 'talk to Luzia' button to start chatting with her for free.

Why does Luzia say she is a person?

At Luzia, we strongly believe in creating genuine and close user experiences. Therefore, we endow Luzia with a 'personality', seeking to make the interaction more enjoyable, warm and personal, and therefore more accessible. Although Luzia responds with a 'human' personality, we maintain the ethics of being transparent about its artificial intelligence nature when asked directly, ensuring an honest and trustworthy use of our technology.

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Functionalities

What features does Luzia have?

Luzia is capable of performing a wide range of tasks efficiently, quickly and accurately. Designed to be your day-to-day assistant and companion, it facilitates everything from everyday tasks to help you study, work or provide quick information.

Chat: Able to answer questions on a variety of topics, provide ideas and inspiration, offer advice or engage in both everyday and in-depth conversations.
Imagine: Luzia can create unique and personalized images. Describe what you want and she will generate an image for you in a matter of seconds.
Audio Transcription: With Luzia, you can convert your audios to text in seconds and discover the content of any audio anytime, anywhere.
Weather Information: Ask Luzia and she will provide you with the weather forecast for any part of the world.
News: Keep up to date with the latest news by asking Luzia to inform you about the most recent events, whether they are global news or a specific topic of your interest.

We continue to work actively, continually developing new features to offer a better experience every day.

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How can I create images?

To create images, start your request with the word '...'.Imagine(either by text or audio) and describe what you would like to create. Luzia will create a unique image in seconds. From the Luzia App, it's even easier: access the 'Imagine' section from the menu, describe your image and you're done. Plus, you can save your favorite images.

How can I transcribe audios?

Luzia can convert audio notes to text, allowing you to know the content of your audios without having to listen to them. You just need to forward your audio to Luzia, either on WhatsApp or on the Luzia App, and in seconds it will provide you with the transcription. In addition to transcribing, once you receive the transcript you can also ask her to translate the text, summarize the content or even elaborate a response.

To forward an audio to Luzia, simply press and hold the audio in the conversation where you received it and select the share option or look for the drop-down menu where you will find this option. Then choose Luzia from the list of available options and you're done!

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How can I talk to other personalities?

In addition to interacting with Luzia, you can also chat with a variety of expert personalities in various areas to receive personalized advice. From WhatsApp, simply write '/friends' and choose the personality you want to talk to. From the application, it's even easier; you can access the 'Friends' section from the menu. In addition, your conversations will be saved by personality and you can have multiple conversations simultaneously.

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I have talked to a Luzia personality on WhatsApp, how can I get back to chat with Luzia?

If you have talked to any of Luzia's 'Friends', you can always talk to Luzia again by typing the command '/friendsin your conversation and selecting Luzia. Otherwise, Luzia will automatically return after 10 minutes.

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Privacy and security

How do we protect your data and security?

Your security and privacy is our top priority. To guarantee the protection of your data, all messages sent to Luzia are processed completely anonymously. In addition, we use strong end-to-end encryption to ensure that your conversations are protected at all times.

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How do we use your data?

We comply with the GDPR (General Data Protection Regulation) and other relevant privacy regulations. On our privacy page, you will find detailed information on how we collect, use and protect your data. Our goal is to ensure transparency and security in the handling of our users' information.

How can I delete my data?

If you wish to delete your personal data, you can do so as follows. Please note that this action is irreversible and your history and personalization preferences will be permanently deleted. In case you wish to use Luzia again, you will need to register as a new user.

* From WhatsApp, type the command '/deleteMyData' in your conversation with Luzia and you will receive a confirmation message. Once you accept the deletion of your data, all your data and interactions with Luzia will be permanently deleted within 24 hours maximum.

* From the App, access the 'Account' section from the menu and click on the 'Delete account' option. Once confirmed, all your data and interactions with Luzia will be permanently deleted within 24 hours maximum.

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Send us your comments

Your opinion is important

We deeply value your feedback and comments. Whether you have had a problem you wish to report or simply want to share an idea, suggestion or recommendation with us, we are here to listen to you. Please do not hesitate to contact us so that we can continue to improve and provide you with the best experience possible.

If we have not solved your doubts, do not hesitate to contact us. We are here to help you and answer any questions you may have.